Frequently Asked Questions

Where do you ship?

Velocity Bikes currently ships only within the United States. At this time, we do not offer international shipping.

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–7 business days, depending on your location within the United States.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can monitor your shipment.

Do bicycles arrive fully assembled?

Most bicycles are shipped partially assembled to ensure safe delivery. Basic assembly is required, and instructions are included. For the best experience, we recommend professional assembly at a local bike shop.

Can I return my order?

Yes. We accept returns within 30 days of delivery for eligible items. Products must be unused, in their original packaging, and in resalable condition.

What if my bicycle arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll work quickly to resolve the issue.

Can I cancel my order?

Orders may be canceled before they are shipped. Once an order has been shipped, it cannot be canceled but may qualify for a return under our Return Policy.

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal (if enabled), and other secure payment methods offered during checkout.

Do your bicycles include a warranty?

Many of our bicycles include a manufacturer's warranty. Warranty coverage varies by brand and model. Please refer to the product page for details.

How can I contact Velocity Bikes?

If you have any questions, contact our customer support team through our Contact Us page or by email. We're happy to help.